Privacy Policy

The site (hereinafter referred to as "Kisah Ruang") is managed or operated by PT. Ruang Tanpa Batas (hereinafter referred to as "Kisah Ruang"). This Privacy Policy sets out how to protect and use the information that Customers provide when using the Kisah Ruang site service. Kisah Ruang is committed to respecting and protecting any personal data or information from Customers.

This Privacy Policy (along with the terms of use of the Kisah Ruang site as stated in the "Terms & Conditions" and other information listed on the Kisah Ruang Site) establishes the basis for obtaining, collecting, processing, analyzing, performing, opening, and / or all management forms related to data or information that the Customer provides to the Kisah Ruang or the Kisah Ruang collects from the Customer, including the Customer's personal data, both when the Customer registers on the Kisah Ruang Site, accesses the Kisah Ruang Site, or uses services on the Kisah Ruang site (hereinafter referred to as "Data").

By accessing and / or using the Kisah Ruang service, the Customer states that each Customer data is true and valid data, and the Customer gives consent to the Kisah Ruang to obtain, collect, store, manage and use the data as stated in the Privacy Policy and Terms & Kisah Ruang Provisions.

  1. Acquisition and Collection of Customer Data
  2. Use of Data
  3. Disclosure of Customer Personal Data
  4. Cookies
  5. Customer Choice and Transparency
  6. Retention and Deletion of Information
  7. Updates to the Privacy Policy
  8. Contact Us
  1. Acquisition and Collection of Customer Data

Kisah Ruang collects Customer data with the aim of processing Customer transactions, managing and expediting the process of using the Kisah Ruang Site, as well as other purposes as long as permitted by applicable laws and regulations. The customer data collected is as follows:

  1. Data submitted independently by the Customer, including but not limited to data submitted when the Customer:
    1. Creating or updating a Kisah Ruang account, including the Customer's name (username), email address, telephone number, password, address, photo, and others;
    2. Contact Kisah Ruang, including through customer service;
    3. Fill out a survey sent by Kisah Ruang or on behalf of Kisah Ruang;
    4. Interact with other customers through message features, product discussions, reviews, ratings, Resolution Centers and so on;
    5. Use the services on the Kisah Ruang Site, including detailed transaction data, including the type, amount and / or description of the product or service purchased, delivery address, payment channel used, transaction amount, date and time of transaction, and other transaction details. ;
    6. Fill in payment data when the Customer performs payment transaction activities through the Kisah Ruang site, including but not limited to bank account data, credit cards, virtual accounts, instant payments, internet banking, retail outlets; and / or
    7. Using features that require access permission to the Customer's device.
  1. Data recorded when the Customer uses the Kisah Ruang Site, including but not limited to:
    1. Real or approximate location data such as IP address, Wi-Fi location, geo-location, and so on;
    2. Data in the form of time from each Customer's activity, including registration, login, transaction, etc.
    3. Customer usage data or preferences, including Customer interactions in using the Kisah Ruang Site, saved choices, and selected settings. This data is obtained using cookies, pixel tags and similar technologies that create and maintain a unique identifier;
    4. Device data, including the type of device used to access the Kisah Ruang Site, including hardware model, operating system and version, software, IMEI number, file name and version, language selection, unique device identifier, advertising identifier, serial number, motion information mobile network devices, and / or information;
    5. Log data, including records on servers that receive data such as device IP address, date and time of access, application features or pages viewed, application work processes and other system activities, browser type, and / or third party sites or services that Customers use before interacting with the Kisah Ruang Site.
  1. Data obtained from other sources, including:
    1. Kisah Ruang business partners who help Kisah Ruang to develop and provide services on the Kisah Ruang customer, including payment service providers, logistics or courier partners, site infrastructure, and other partners;
    2. Kisah Ruang business partners where Customers create or access Kisah Ruang accounts, such as social media services, or sites / apps that use the Kisah Ruang API or those used by Kisah Ruang;
    3. Financial service providers, including but not limited to institutions or credit ratings or Credit Information Management Institutions (LPIP);
    4. Financial service providers;
    5. Marketing service providers;
    6. Publicly available sources.

Kisah Ruang can combine data obtained from these sources with other data they have.


  1. Use of Data

Kisah Ruang can use all or part of the data obtained and collected from the Customer as mentioned in the previous section for the following:

  1. Process all forms of requests, activities and transactions made by Customers through the Kisah Ruang Site, including for the purposes of delivering products to Customers.
  2. Provision of features to provide, realize, maintain and improve our products and services, including:
    1. Offer, obtain, provide, or facilitate services, insurance, financing, loans or other products through the Kisah Ruang Site;
    2. Allows features to personalize Kisah Ruang customer accounts, such as Wishlist and Favorite Stores; and / or
    3. Perform internal activities necessary to provide services on the Kisah Ruang Site, such as troubleshooting software issues, bugs, operational issues, performing data analysis, testing, and research, and to monitor and analyze usage trends and activity.
  1. Helping customers when communicating with the Kisah Ruang customer service, including to:
    1. Check and solve customer problems;
    2. Direct Customer inquiries to the appropriate Customer service personnel to solve the problem; and
    3. Oversee and improve the Kisah Ruang Customer service response.
  1. Contacting Customers by email, letter, telephone, fax, and others, including but not limited to helping and / or completing the transaction process or the problem solving process.
  1. Use information obtained from the Customer for research, analysis, development and product testing purposes in order to improve the security and security of the services on the Kisah Ruang Site, and to develop new features and products.
  1. Inform customers regarding products, services, promotions, studies, surveys, news, the latest developments, events and others, both through the Kisah Ruang Site and through other media. Kisah Ruang may also use this information to promote and process contests and sweepstakes, award prizes, and serve advertisements and relevant content about Kisah Ruang services and their business partners.
  1. Monitoring or investigating suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms & Conditions or applicable legal provisions, as well as taking the necessary actions as a follow-up to the results of monitoring or investigating these transactions.
  1. In certain circumstances, Kisah Ruang may need to use or disclose Customer data for law enforcement purposes or for compliance with applicable legal and regulatory requirements, including in the event of a dispute or legal process between Customer and Kisah Ruang.


  1. Disclosure of Customer Personal Data

Kisah Ruang guarantees that there is no sale, transfer, distribution or loan of Customer's personal data to other third parties, without any permission from the Customer, except in the following cases:

  1. It is necessary to disclose Customer data to partners or other third parties who assist Kisah Ruang in providing services on the Kisah Ruang Site and process all forms of Customer activity on the Kisah Ruang Site, including processing transactions, payment verification, product delivery, and others.
  2. There is a need for communication between Kisah Ruang's business partners (such as logistics providers, payments, etc.) and customers in resolving problems and other matters.
  3. Kisah Ruang can provide relevant information to Vendors, Designers or similar service providers.
  4. Kisah Ruang can share customer data or information needed in the framework of credit worthiness to credit rating agencies or bureaus or the Credit Information Management Institute (LPIP).
  5. Kisah Ruang discloses Customer data in an effort to comply with legal obligations and / or there are legitimate requests from law enforcement officials and / or courts.


  1. Cookies
  1. Cookies are small files that will automatically take place on the Customer's device which performs the function of storing Customer's preferences and configurations while visiting a site.
  2. These cookies are not intended to be used when accessing other data that the Customer has on the Customer's computer device, other than what the Customer has agreed to submit.
  3. Although the Customer's computer device will automatically accept cookies, the Customer can make choices to make modifications through the Customer's browser settings, namely by choosing to reject cookies (this option can limit optimal service when accessing the Kisah Ruang Site).
  4. Kisah Ruang using the Google Analytics Demographics and Interest feature. The data we get from these features, such as age, gender, interests of Customers and others, will be used for the development of Kisah Ruang Sites and Kisah Ruang content. If you do not want Customer data to be tracked by Google Analytics, Customer can use the Google Analytics Opt-Out Browser Add-On.
  5. Kisah Ruang can use features provided by third parties in order to improve the services and content of Kisah Ruang, including the adjustment and serving of advertisements to each customer based on their interest or visit history. If the Customer does not want advertisements to be displayed based on these adjustments, the Customer can arrange it via a browser.


  1. Customer Choice and Transparency
  1. Customers can access and change information in the form of email address, telephone number, date of birth, gender, address list, payment method, and bank account through the Settings feature on the Kisah Ruang Site.
  2. Customers can withdraw from information or notifications in the form of newsletters, reviews, product discussions, private messages, or private messages from Admin sent by Kisah Ruang via the Settings feature on the Kisah Ruang Site. Kisah Ruang can still send messages or emails in the form of transaction information or information related to the Customer's account.
  3. To the extent permitted by applicable provisions, the Customer may contact Kisah Ruang to withdraw consent to the acquisition, collection, storage, management and use of Customer data. If this happens, the Customer understands the consequences that the Customer cannot use the Kisah Ruang Site service or other Kisah Ruang services.


  1. Retention and Deletion of Information

Kisah Ruang will store information as long as the Customer's account remains active and can carry out deletions in accordance with applicable legal regulations.


  1. Updates to the Privacy Policy

Kisah Ruang may from time to time make changes or updates to this Privacy Policy. Kisah Ruang recommends that Customers read carefully and check this Privacy Policy page from time to time for any changes. By continuing to access and use the Kisah Ruang Site services, the Customer is deemed to have agreed to the changes in the Privacy Policy.


  1. Contact Us

If the Customer has any questions, complaints or requests related to this Privacy Policy, please contact us directly at

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